CODE of CONDUCT
We appreciate you entrusting us with the care of your pet. We understand that having a sick pet is often an emotional time. The best veterinary-client relationships are based on trust, communication, and mutual respect. We will treat you and your pet with compassion and respect and ask that you do the same for our team. Aggressive tones, threats, cursing and shouting will not be tolerated. Please let us know if you have any concerns or questions.
Cancellation Policy
Valley Veterinary Hospital strives to provide each patient with the highest quality of care while attempting to accommodate your schedule for your convenience. Therefore, we provide reserved time slots for each patient to minimize your waiting and assure continuity of your care. While we are sensitive to the fact that there are times when emergencies and unanticipated events happen, cancellations, especially last-minute ones, along with patient no-shows, decrease our ability to accommodate the scheduling needs of the other patients.
Late Cancellations / Missed Appointments (“No Show”)
Please provide our office with advanced notice to change or cancel an appointment. Please contact us at 701-232-3391 by 2:00 PM on the day prior to your scheduled appointment to notify us of any changes or cancellations. To cancel a Monday appointment, please call our office by 2:00 PM on Friday.
Clients that have 3 incidents of late cancellations/missed appointments will be subject to a required deposit at the time of making an appointment.
Pre-Payment Policy
For new clients: A deposit of $60 will be due at the time of scheduling an appointment. The deposit will be applied to the appointment/procedure upon checkout. If the client misses the appointment/procedure (“no show”) the deposit will not be refunded.
For existing clients: Deposits are not required for appointments, however, if you have had 2 No Call No Shows or Late Cancellations in the past 6 months, a deposit will be required.
Surgeries and Dentals will require a $100 deposit at time of scheduling and will be applied to the procedure upon checkout.
If Valley Veterinary Hospital has to cancel or reschedule the appointment/procedure for any reason, the deposit will be refunded or applied to the rescheduled appointment/procedure.
Late Policy
To help us provide timely care for all of our patients and clients, we ask that you arrive on time for your pet’s appointment. We understand that unexpected delays can happen, and we allow a 10-minute grace period for late arrivals.
If you arrive more than 10 minutes after your scheduled appointment time, we will do our best to accommodate your pet. However, depending on the schedule and availability, you may be asked to reschedule your appointment.
This policy helps us stay on schedule and ensures that all patients receive the attention and care they deserve. We appreciate your understanding!
